SAM4S SAM4POS (V1.1.53) now Certified MEV
Operating mode: Counter Service
Technical assistance no longer available for some first generation SRMs
As of October 1, 2019, some first generation SRMs are no longer under warranty and will no longer be repaired by the supplier, IBM Canada, since those SRMs are obsolete and many of their parts are unavailable.
A first generation SRM is a model AEC 6822 C3 1010 with a serial number beginning with P10 or P11. The model and the serial number are on the sticker on your SRM’s outer casing.
To verify the SRM end of warranty, go to the address http://mev.tracelogix.com/ and enter the serial number in the appropriate input box.